Fedex is seeking a leadership role in Customer Support to oversee all representative activities, including coaching and monitoring, with QA team support. The role focuses on dedicated customer support and performance analysis for top accounts generating significant revenue, requiring strong managerial oversight and process discipline.
The candidate should have MAESTRO certification, two years of university study or equivalent, and proficient English.
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📌 Dedicated Customer Care Manager - Top Accounts Lead (Xico)
🏢 Fedex
📍 Xico
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