24 sep
|
Gsb Solutions
|
Ciudad Apodaca
24 sep
Gsb Solutions
Ciudad Apodaca
Carrier General Corporation operates a large, fast-paced Customer Care Center in Monterrey, focusing on US-based customers via phone, chat, and email. The role emphasizes monitoring, coaching, and retraining agents to achieve service excellence while ensuring compliance and quality.
Reporting to the Performance Optimization Site Lead, you will identify opportunities to improve customer experience and partner with managers to share quality insights and trends.
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📌 Customer Care QA & Coaching Specialist (Ciudad Apodaca)
🏢 Gsb Solutions
📍 Ciudad Apodaca