- Responsible for the daily management and maintenance of high-value VIP users in the Spanish-speaking market. Respond promptly to VIP messages and requests, handle user feedback, and build and maintain long-term, stable relationships with VIP users.
- Independently plan and execute voice room activities, including on-site hosting and activity management. Leverage platform features to design and implement engaging room activities, prepare activity flows and announcement scripts, and ensure smooth execution and accurate recording of rewards.
- Manage and collaborate with the local assistant team. Work closely with local hosts to plan and execute activities, motivate core users to organize user-led activities within voice rooms, and follow up on execution and results.
- Analyze user spending, activity, gaming, and social behavior data to understand customer needs and value, and develop targeted VIP maintenance strategies.
- Regularly analyze VIP user data and operational performance, identify trends in user top-ups, activity, churn, etc., and develop corresponding improvement measures.
- Identify and develop potential high-value users and continuously expand and maintain the core VIP user base.

Requirements

- Native Spanish speaker . English is a plus.



Excellent verbal and written communication skills.
- Based in Mexico preferred . Candidates based in other Latin American countries may also be considered, provided they can conveniently communicate and build relationships with core VIP users both online and offline.
- Willing to work versátil hours and adjust working schedules when necessary according to VIP users' active hours.
- Strong data analysis skills, with the ability to identify issues, assess user status, and develop operational strategies based on user data.
- Excellent communication and interpersonal skills, with the ability to build trust and strong relationships with high-value users. Strong customer service mindset and emotional intelligence.
- Basic team management skills. Experience managing hosts, assistants, agents, or local operations teams is highly preferred.
- Strong execution and responsiveness. Able to proactively follow up with users and tasks without relying on constant supervision.
- Experience in live streaming, voice rooms, social apps, mini-games, VIP operations, or high-value customer relationship management is a plus.

Core Competencies

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📌 Core Local VIP Operations Admin (México)
🏢 StarMaker
📍 México