BYD Mexico is seeking a Customer Experience & NPS Specialist to strengthen loyalty and brand reputation across the dealer network. You will develop NPS policies, train dealers, and monitor outcomes through onsite visits and cross-functional collaboration.
The role requires strong Excel data analysis, English proficiency, and the ability to translate feedback into actionable improvements, working with dealer teams to drive CX improvements.
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📌 Dealer-Centric NPS & Customer Experience Specialist (Ciudad de México)
🏢 BYD
📍 Ciudad de México
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