- Grow your career in a global aerospace company with international exposure.
- Build strategic relationships with key clients across Latin America.

Sobre nuestro cliente

International company within the aerospace and aviation industry, with operations in Mexico and a integral presence. The company provides specialized customer support, maintenance and MRO services, working with strategic B2B, institutional and government customers.

Descripción

- Manage and develop key customer accounts across Latin America, with particular exposure to government, institutional and military customers.
- Act as the main point of contact between customers and the company, ensuring effective communication and coordination.
- Build and maintain long-term B2B customer relationships.
- Prepare commercial proposals and participate in contract negotiations and contract management.
- Identify upselling and cross-selling opportunities within existing accounts.
- Promote service solutions and long-term support programs.
- Monitor contract performance and profitability.
- Coordinate customer requirements with international and corporate teams.
- Support the development of aftermarket, maintenance and MRO services.
- Manage customer requirements and projects from end to end, coordinating with different internal stakeholders.
- Visit customers and operational sites across the region as required.




- Combine a strong Customer Support mindset with a Business Development approach to further develop existing accounts.

Perfil buscado

A successful Customer Support Manager should have:

- Bachelor's degree completed.
- Minimum 3 years of relevant professional experience, ideally within B2B services, Customer Support, Account Management or a related function.
- Strong experience managing and developing B2B customer accounts.
- Proven experience in contract negotiation and/or contract management.
- Previous exposure to government, institutional or military accounts is highly valued.
- Advanced English is essential.
- High degree of autonomy, ownership and decision-making ability.
- Availability to travel and visit customers.
- Valid driver's license.
- Experience in aerospace, aviation, defense, MRO, manufacturing or related industries is desirable.
- Knowledge of MRO processes and long-term service contracts is an advantage.
- Experience working within a multinational environment is desirable.
- Portuguese and/or French would be considered a plus.

Qué Ofrecemos

- Competitive base salary.
- Variable compensation based on results.
- Benefits above law.
- Hybrid working model, based in Mexico City.

We look forward to receiving your application.

#J-18808-Ljbffr

📌 Customer Support Manager - Aerospace Industry (Ciudad de México)
🏢 Michael Page International México Reclutamiento Especializado S. A. De C. V
📍 Ciudad de México