PLEASE READ CAREFULLY BEFORE APPLYING Job Title: SDR (Sales Development Representative) / Client Success Associate Industry: B2B eCommerce, Custom Printing, Signage & Trade Show Display Solutions Fully remote Type: Independent Contractor Agreement Permanent Language Requirement: Must have English & Spanish C1/C2+ or Native Equipment: Must have your own laptop, office setting+ high-speed internet ⚙️ Ongoing professional & leadership development and training ✓ POSITION SUMMARY – SDR (Sales Development Representative) / Client Success Associate - This is a long-term development position. You will work in a very fast-paced global environment and interact with US clients, US and integral teams daily.

- This position requires native-level of reading, written and spoken English communication skills. As a virtual Client Success Associate, you will be one of the first friendly voices a customer encounters. You will respond to inbound inquiries, understand client needs, recommend solutions, capture and qualify leads, follow up on quotes and opportunities, and work with the team to convert leads into orders. As you progress into the SDR role, you will take greater ownership of revenue-generating activities, including account-based and outbound prospecting, lead qualification, generating SQLs, booking and hosting sales meetings, developing opportunities, overcoming objections, and successfully closing deals with team support.

PRIMARY RESPONSIBILITIES – Stage 1 (Client Success Associate) – Call, Email First-Response & Live Chat Support ▪ Following the company SOPs, monitor and respond to incoming website chats, emails and calls promptly and professionally, ▪ Answer general product, shipping, and order-status questions, and provide a warm, helpful first point of contact. ▪ Client Success,



Inbound Sales & Lead Qualification ▪ Qualify inbound opportunities by gathering key information including contact details, product needs, quantities, timeline, budget, and purchasing potential. ▪ Send and follow up proactively on inquiries, quotes, samples, and open opportunities to help convert qualified leads into orders. – CRM & Pipeline Support ▪ Keep lead and communication records accurate and up to date, moving entries to the correct pipeline stage (Bitrix24). ▪ Perform routine weekly clean-up, such as tagging, follow-up reminders, and stages.

PRIMARY RESPONSIBILITIES – Stage 2 SDR (Sales Development Representative) – Outbound Prospecting & Business Development ▪ Execute account-based and outbound prospecting through phone, email, LinkedIn, CRM campaigns, and other approved channels. ▪ Build relationships, re-engage past/inactive leads and clients, communicate our value proposition, and generate qualified sales opportunities. – Sales Development, Meeting Booking & Closing ▪ Conduct discovery conversations, qualify prospects, generate SQLs, and consistently book high-quality sales meetings. ▪ Host or support sales meetings, handle objections, and confidently move prospects through the sales process. ▪ Manage qualified opportunities through follow-up, negotiation, and close while identifying cross-sell, upsell, repeat-order, and account-growth opportunities. – CRM,



Pipeline & Sales Performance ▪ Maintain disciplined and timely follow-up to ensure qualified opportunities continue progressing through the pipeline. ▪ Achieve defined KPIs for prospecting, qualified opportunities, SQLs, meetings booked, conversion, and revenue. Adhere to all company SOPs, playbooks, and quality standards. Native-level written and spoken English communication skills for phone, video meetings, email, and chat.

- 3+ years of experience in B2B sales, inside sales, business development, client success, or another client-facing sales role. -Tech-savvy & comfortable with AI (Claude) tools, Google Workspace, eCommerce platforms, CRM (Bitrix24 a plus), LinkedIn Sale Navigator, Appollo, Instantly, HeyReach or similar enrichment and lead gen tools.
- Demonstrated experience in prospecting, lead qualification, sales follow-up, meeting booking, and closing sales. -Goal-oriented and comfortable being measured against sales activity, pipeline, conversion, meeting-booking, and revenue KPIs.
- Highly organized with strong attention to detail and disciplined CRM/data-entry habits. -Experience in B2B eCommerce, graphic design, trade show exhibits, printing, signage, or display industries is a big plus.
- Strong client-service mindset: you genuinely enjoy helping clients while also identifying and developing sales opportunities. -Bachelor’s degree or equivalent professional experience REMOTE WORK REQUIREMENTS - A reliable, dedicated home office space free from distractions during working hours.
- Stable high-speed internet connection and a working computer suitable for chat, calls, and CRM use.
- If you are passionate about helping clients, love a fast-paced and supportive team, and want to grow your career with a global leader in the display industry, we’d love to hear from you!

📌 SDR (Sales Development Representative) / Client Success Associate (México)
🏢 General Staffing
📍 México