Work Model: On-siteSchedule: Monday to Friday, 7:00 AM – 4:00 PMEmployment Type: Full-timeAbout the RoleLocation: Colonia del Valle, Mexico CityWork Model: On-siteSchedule: Monday to Friday, 7:00 AM – 4:00 PMEmployment Type: Full-timeImpact Advisors Mexico is looking for an Epic Tapestry Associate to support healthcare technology workflows related to health plan and managed care operations for U.S. healthcare organizations.This role is suited for professionals with experience in healthcare operations, managed care, payer systems, healthcare IT, application support, or related environments who are interested in developing specialized expertise in Epic and healthcare consulting.The position will work closely with business users, operational stakeholders, and technical teams to support application functionality, troubleshoot issues, analyze workflows, and contribute to system enhancements.What You'll DoSupport Epic Tapestry application workflows and business processes.Provide application support to end users and operational stakeholders.Investigate application issues, troubleshoot incidents, and coordinate appropriate resolutions.Analyze business and operational requirements and translate them into application-related solutions.Support application configuration, testing, validation, and maintenance activities.Assist with workflows related to claims, benefits, enrollment, provider information, medical management, and customer service.Participate in system testing and validation of application changes.Support system updates and enhancements while maintaining application accuracy and reliability.Document incidents, requirements, configurations, testing activities, and resolutions.Identify opportunities to improve workflows, application usability, and operational efficiency.Collaborate with IT teams and other application teams to support system integration and business requirements.Provide guidance and support to end users.Assist with user documentation and knowledge-sharing materials.Participate in continuous improvement initiatives related to Epic Tapestry.Required QualificationsBachelor's degree or equivalent professional experience in Healthcare Administration, Information Technology,



Business Administration, Health Information Management, or a related field.2–5 years of professional experience in healthcare, healthcare technology, application support, managed care, payer operations, or a related environment.Professional proficiency in English, including the ability to communicate effectively with U.S.-based stakeholders.Experience working with healthcare systems, enterprise applications, ticketing systems, or operational support environments.Strong analytical and problem-solving skills.Ability to understand business processes and translate operational requirements into system-related solutions.Strong attention to detail and commitment to accuracy.Clear and professional written and verbal communication.Ability to work independently and collaboratively.Strong organization and time-management skills.Adaptability and willingness to learn new healthcare technologies and processes.Preferred QualificationsExperience with Epic Tapestry.Epic certification or previous Epic experience.Experience with health plan or managed care operations.Experience with payer systems.Experience with claims or benefits workflows.Experience with enrollment processes.Experience with provider data.Experience with medical management workflows.EHR/EMR experience.Healthcare application support experience.Experience supporting U.S. healthcare organizations.Healthcare IT consulting experience.Relevant BackgroundsHealthcare & Managed CareManaged CareHealth Plan OperationsPayer OperationsHealthcare AdministrationHealthcare OperationsMedical ManagementClaims OperationsBenefits AdministrationProvider OperationsHealthcare TechnologyHealthcare ITEHR/EMRApplication SupportHealthcare Application AnalystClinical SystemsHealthcare SystemsApplication AdministrationHealthcare TechnologyBusiness & Application SupportBusiness AnalystApplication AnalystSystems AnalystApplication Support SpecialistBusiness Systems SupportHealthcare Business AnalystYou do not need to already be an Epic Tapestry expert.What matters most is your ability to understand healthcare workflows, analyze application issues, communicate with stakeholders, solve problems, and learn new technologies and processes.Key SkillsEpic TapestryHealthcare application supportManaged care workflowsPayer operationsHealthcare systemsEHR/EMRWorkflow analysisRequirements analysisApplication troubleshootingTesting and validationDocumentationProblem solvingStakeholder communicationCustomer supportAttention to detailProcess improvementProfessional EnglishBenefitsAdditional BenefitsMXN $4,000 monthly grocery vouchersMajor and minor medical insurance through Sofía SaludTotalPass gym and wellness benefits5 additional paid vacation days before completing your first yearPaid training and continuous mentorshipStatutory Benefits15 days of Aguinaldo12 days of paid vacation plus vacation premiumPaid public holidaysOvertime payIMSS / Social SecurityWhy Impact Advisors Mexico?
At Impact Advisors Mexico, you will have the opportunity to develop specialized experience in Epic, healthcare technology, and managed care workflows while supporting U.S. healthcare organizations.You will work with multidisciplinary teams and gain experience in application support, workflow analysis, testing, optimization, and healthcare consulting.Our environment emphasizes learning, collaboration, mentorship, and continuous professional development.About Impact Advisors MexicoImpact Advisors Mexico is part of the Impact Advisors network and supports healthcare organizations through healthcare technology, consulting, and operational expertise.Our teams collaborate with U.S.-based healthcare organizations to support solutions designed to improve clinical, financial, and operational outcomes.Job DetailsPosition: Epic Tapestry AssociateCompany: Impact Advisors MexicoEmployment Type: Full-timeLocation: Colonia del Valle, Mexico CityWork Model: On-siteSchedule: Monday to Friday, 7:00 AM – 4:00 PM#J-*****-Ljbffr

📌 Clinical Application Analyst - Tapestry (San Pedro Garza García)
🏢 Impact Advisors Mexico
📍 San Pedro Garza García