We're hiring!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.
A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.
At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
#WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as IT Support Engineer – Onsite Santa Catarina N.LKey Requirements:Manage end user support operations by coordinating remote desktop assistance that ensures timely resolution of incidents and service requests across global business unitsDrive continuous improvement in IT service management by analyzing operational data and implementing process enhancements that increase stability and reduce service disruptionsOversee configuration and usage of the Nexthink platform to monitor device health and end user experience while turning insights into practical actions for support teamsAdminister and optimize Service Now workflows to streamline ticket intake routing approvals and closure while maintaining high data quality and traceabilityCoordinate with sales and marketing stakeholders to understand their technology requirements and ensure that support services align with campaign timelines and field operationsCollaborate with finance and accounting teams to ensure that end user tools and support processes adhere to compliance policies audit requirements and financial controlsMonitor key performance indicators for remote desktop support and IT service management and define actions that enhance resolution speed user satisfaction and operational consistencyDevelop and maintain knowledge articles runbooks and standard operating procedures that help support personnel handle recurring scenarios with high accuracyGuide the adoption of automation and self service capabilities within Service Now and associated tools so that end users can resolve common issues quickly and independentlyCoordinate incident problem and change activities with cross functional technical teams to safeguard business continuity for critical sales marketing finance and accounting applicationsPartner with security and compliance teams to ensure that endpoint configurations remote access tools and support practices align with corporate risk management standardsSupport hybrid work models by ensuring that end users in office and remote have reliable access to applications collaboration tools and data required to perform their roles effectivelyDocument operational findings and present improvement opportunities to management so that investment decisions can be made to strengthen service quality and user trustQualifications:Require eight to ten years of overall experience in IT service management with a consistent focus on end user services and large scale enterprise environmentsRequire strong hands on experience with Nexthink including creation of dashboards investigations and remediation campaigns that directly enhance user productivityRequire proven expertise with Service Now covering incident request problem and change processes as well as catalog and workflow configuration for end user servicesRequire solid experience delivering remote desktop support across diverse locations and technologies with clear understanding of operating systems collaboration tools and endpoint security constraintsRequire significant exposure to sales and marketing domain processes such as field enablement digital campaigns and customer engagement platforms to contextualize support prioritiesRequire strong experience supporting finance and accounting systems or users ensuring adherence to financial controls reporting timelines and regulatory expectationsRequire excellent communication and stakeholder management skills to engage with both technical and business teams in a clear respectful and outcome oriented mannerPrefer familiarity with analytic methods or reporting tools that help interpret Nexthink and Service Now data for performance improvement and strategic planning purposesPrefer experience in hybrid work environments managing distributed teams and coordinating with colleagues across time zones without the need for frequent travelPrefer awareness of industry standards related to IT service management and end user computing so that practices can be aligned with mature frameworks and continuously refinedWhy Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwideReceive ongoing support and funding with training and development plansHave a highly competitive benefits and salary packageGet the opportunity to work for leading integral companiesWe are committed to respecting human rights and build a better future by helping your minds and the environmentWe invest in people and their wellbeing.We create conditions for everyone to thrive.
We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.Igualdad de Empleo y Política de Acción Afirmativa:Cognizant es un empleador que ofrece igualdad de oportunidades.
Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.At Cognizant we believe than our culture make us stronger!
#BeCognizant #IntuitionEngineered#J-*****-Ljbffr

📌 It Support Engineer (Monterrey)
🏢 Cognizant
📍 Monterrey