Are you someone who enjoys helping people, stays calm under pressure, and thrives in a fast-paced environment?
We're looking for experienced English-speaking professionals to join our growing remote team as Patient Scheduling Specialists.
In this role, you'll serve as the first point of contact for patients scheduling important medical imaging appointments, providing a professional, compassionate, and efficient experience from start to finish.This is an excellent opportunity for someone with strong customer service skills who enjoys balancing accuracy, empathy, and productivity while working from home.What You'll DoAs part of our scheduling team, you will:Answer inbound patient calls professionally and confidentlyMake outbound calls when follow-up is requiredRespond to patient inquiries via emailSchedule, reschedule, and confirm appointmentsVerify and update patient information accuratelyExplain scheduling requirements and appointment preparation instructionsCommunicate clearly and professionally with patients and internal teamsNavigate multiple systems while documenting interactions accuratelyDeliver an exceptional patient experience on every interactionContract & Compensation$5.50 USD per hourPaid weekly in arrearsIndependent contractor positionScheduleMonday through FridayWeekends offShifts scheduled between 7:00 AM and 7:00 PM Eastern Time (EST)TrainingYour onboarding includes:Two weeks of paid product trainingOne week of nesting with coaching supportTransition into production immediately after nestingEquipment & Technical RequirementsA company laptop will be shipped to successful candidates.
However,
applicants must already have a computer that meets the following requirements.Minimum requirements:Windows 11 computer (Mac devices are not supported)Intel i5 processor or higherMinimum 16 GB RAMWebcamUSB headsetReliable fiber internet with a wired Ethernet connectionQuiet, professional workspace free from distractionsA second monitorA backup power solution is strongly preferred to help ensure uninterrupted productivity during power outages.Application ProcessTo ensure a fair and consistent hiring process, all applicants must complete every stage.Successful candidates will progress through:Application FormPrescreen QuestionnaireOne-Way Video InterviewLive InterviewFinal InterviewPlease NoteThis is an English-speaking position.All communication during the hiring process will be conducted in English.Resumes must be submitted in English to be considered.Requirements:We're Looking For Someone WhoSpeaks and writes fluent EnglishHas excellent communication and active listening skillsIs patient, empathetic, and professionalCan build trust quickly with patientsIs highly organized with exceptional attention to detailIs comfortable multitasking across multiple applicationsWorks well independently in a remote environmentLearns new systems quicklyMaintains accuracy while working efficientlyIs dependable, accountable, and punctualPreferred ExperienceCandidates with experience in one or more of the following will be highly regarded:Medical schedulingHealthcare administrationMedical receptionistPatient supportCall center customer serviceAppointment schedulingHealthcare customer service#J-*****-Ljbffr