Cognizant is seeking a hybrid backoffice helpdesk professional to support high-technology customers through clear English communication and rigorous case handling.
The role emphasizes accurate documentation, proactive updates, and collaboration with internal teams to improve customer experience and service reliability.Responsibilities include handling inquiries, logging cases, coordinating with technical and operations teams, and maintaining data quality for reporting.
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📌 Tech Helpdesk Team Lead - Hybrid Back Office (Jalisco)
🏢 Cognizant
📍 Jalisco
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