About The CompanyJoin a growing technology-driven company that connects qualified healthcare professionals with post-acute care communities that need additional staffing support.
The company's platform helps healthcare professionals find adaptable work opportunities while enabling senior care and medical facilities to efficiently address their staffing needs.About The RoleAs a JR Account Manager, you will play a key role in supporting customers and users while helping drive engagement and growth through proactive communication.This position combines customer service, relationship building, and sales development activities.
You will communicate directly with US-based users, understand their needs, provide solutions, conduct proactive outreach, and identify opportunities to increase engagement and strengthen relationships.The ideal candidate is customer-focused, proactive, comfortable with outbound communication, and able to manage follow-ups and multiple conversations with limited direction.Key ResponsibilitiesProvide excellent customer service through phone, chat, and other established communication channelsRecruit and engage US-based healthcare professionals to use the company's platform and encourage them to apply for available opportunitiesConduct proactive outreach to new and existing users to increase engagement and platform activityBuild and maintain positive relationships with users through consistent communication and follow-upIdentify opportunities to re-engage inactive users and encourage continued platform participationUnderstand customer and user needs and identify opportunities to provide appropriate solutions or resourcesSupport sales development activities by identifying potential opportunities, qualifying interest, and coordinating follow-up as neededFollow up with prospects, users, or accounts to ensure inquiries and opportunities are moved through to completionAnswer questions and address issues raised by users, escalating more complex matters when appropriateMaintain accurate records of customer interactions, inquiries, complaints, comments, follow-ups, and actions takenTrack outreach, engagement, and other relevant activity metrics to support team goalsReport any tools, access, or technical issues related to the platformCollaborate with internal teams to resolve customer issues and support a positive user experienceSupport relationship management and account-related activities as responsibilities evolveRequirementsStrong English proficiency in reading, writing, and speaking is required1-2 years of experience in customer service, sales development, inside sales, account coordination, business development, or a related customer-facing roleStrong communication and relationship-building skillsComfortable conducting proactive outreach and following up with customers or prospectsAbility to identify customer needs and recognize opportunities for engagement or growthAbility to problem-solve independently with limited directionStrong organization and follow-up skills, with the ability to manage multiple conversations and prioritiesComfortable working with technology, CRM or customer management platforms,



and other digital toolsSome limited US-based travel may be requiredAbility to take calls from home or remote locations during non-traditional work hours, if necessaryFull availability is required, as work schedules are based on business needsBenefitsWhy Join MezTal?
At Meztal, we prioritize innovation, collaboration, and personal growth.
You'll have the opportunity to work on meaningful projects, be part of a supportive team, and enjoy a culture that values work-life balance and professional development.Christmas Bonus: 30 days, to be paid in DecemberMajor Medical Expense Insurance: Coverage up to $25,000,****** MXNDental Insurance: Always smile with confidence!
Life Insurance: (Death and MXN Disability)Vacation Days: 12 vacation days in accordance with Federal Labor Law + Floating Holidays: 3 floating holidays in addition to the 7 official holidays in MexicoCell Phone Reimbursement & Transportation Subsidy.Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.Multicultural Exposure: Work with operations within Mexico and the United StatesMezTal Internal Events: Strike a healthy balance between your professional and personal goalsExclusive Discounts: Benefits with different companies for being part of MezTalAcademic Agreements: Access to national universities and language schools#J-*****-Ljbffr

📌 Jr Account Manager And Sales (Jalisco)
🏢 Meztal
📍 Jalisco