BP plc in Mexico City (Santa Fe) is seeking a Customer Service Lead for a hybrid office/remote role. You will supervise Customer Service Representatives, handle escalations, monitor call queues, and ensure adherence to policies and scheduling. Strong English and prior CS leadership are essential.
The role emphasizes people management, KPI oversight, and delivering high-quality customer experiences within a dynamic energy company environment.
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📌 Customer Service Lead - Hybrid (Mexico City) (Ciudad de México)
🏢 BP
📍 Ciudad de México
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