Wipro in Mexico is seeking a Service Desk Analyst to be the first point of contact for B2B users, troubleshooting end user issues in line with Wipro Service Desk objectives.
You will handle calls, portal, emails and chats; log tickets, follow SOPs, and ensure SLA/TAT targets while maintaining accurate records and MIS.
Join a team focused on customer service and process improvement, contributing to a modern digital transformation journey at Wipro.
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📌 Frontline Service Desk Analyst I — IT Support (Centro)
🏢 Wipro
📍 Centro
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