- Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware
- Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
- Installing authorised software to laptops and desktops
- Ensuring security and upgrades are applied to desktops and laptops and kept up to date
- Antivirus installation to all desktops and laptops
- Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.
- Support and assist users with Onboarding & Offboarding process
- Support and maintain local conference and meeting room equipment
- Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc
- Consult with local business and senior leadership to evaluate support requirements and execution planning.
- Maintain the Local Asset Management data and ensure the Asset Management toolset are properly updated for periodic review
- Technical support for local applications where applicable alongside other tech or business teams Technical Expertise

#J-18808-Ljbffr

📌 Support Specialist (Campeche)
🏢 Birlasoft
📍 Campeche