Join a diverse team of talented professionals in an open and collaborative environment, working at the forefront of digital transformation. As a Technical Writer you will be responsible for developing technical documentation for the administrators and end users.

Requirements

- 3+ years of technical writing experience in a fast-paced commercial software enterprise environment.
- Strong knowledge of MadCap Flare, and/or other professional authoring tool(s) for single-source authoring and online help development.
- Experience in documenting SaaS products and technologies.
- Knowledge of technologies and concepts related to Imprivata’s products and customers, such as endpoint security, desktop authentication, desktop virtualization, application single sign-on, APIs, etc.
- Ability to manage and prioritize multiple projects with independent release schedules.
- Demonstrated success independently owning and completing documentation projects while under tight deadlines.
- Demonstrated ability to clearly communicate complex technical concepts to both technical and non-technical audiences.
- Excellent project management, communication, organization, analytical, and problem solving skills.
- Experience with Confluence, Salesforce Knowledge,



or a similar content management system.
- Working knowledge of HTML, XML, and CSS; ability to troubleshoot and resolve code issues independently.
- Advanced English skills (mandatory).

Job Responsibilities

- Independently research, plan, and author documentation deliverables ranging in complexity from new end-to-end implementation guides to updating existing documentation.
- Produce concise, clear, and accurate documentation that meets customer objectives, documentation style guidelines, and release deadlines.
- Leverage strong SAAS experience to become an SME in multiple product areas and own technical documentation for those areas. Collaborate with product managers, user experience designers, engineers, and other cross‑functional teams to gain product knowledge, understand business requirements, and define appropriate documentation objectives and scope.
- Serve as a user advocate in the development process.
- Collaborate with technical publications team members as necessary on authoring, editing, and publishing documentation.
- Major Medical Insurance & Life Insurance

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