Farmers is seeking a highly analytical Senior Operations Analyst to support real-time call center performance, resource allocation, and service level achievement. You will analyze trends, coordinate staffing, and partner with leadership to drive efficiency and customer satisfaction across the contact center.
A strong background in operations analytics and WFM is required. The role emphasizes data-driven decision making, cross-functional collaboration, and continuous improvement to optimize
#J-18808-Ljbffr
📌 Real-Time Call Center Ops & Analytics Lead (México)
🏢 Capgemini
📍 México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.