Farmers is seeking a highly analytical Senior Operations Analyst to support real-time call center performance, resource allocation, and service level achievement. You will analyze trends, coordinate staffing, and partner with leadership to drive efficiency and customer satisfaction across the contact center.A strong background in operations analytics and WFM is required. The role emphasizes data-driven decision making, cross-functional collaboration, and continuous improvement to optimize
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📌 Real-Time Call Center Ops & Analytics Lead (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México
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