provide full customer support regarding any concern or request
?probing to understand the root cause of the dissatisfaction to provide a tailored solution
remaining calm and patient with irate or emotional customers, turning negative experiences into positive ones
converting detractors into promoters
✅ requirements
advanced english skills/b2+
high school diploma
1 year of call center experience
computer & typing skills
⏱ extraordinary communication skills, both written and oral, active listener. No fear on the phone and excellent written communication for crafting strategic outreach.
📌 Customer care executive (México)
🏢 Pyramid Consulting
📍 México
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