POSITION OVERVIEW: The Project Management Analyst will support the Project Management team by ensuring smooth operational execution of projects through ticket management, data analysis, and proactive follow-up. This role requires strong organizational skills, analytical capabilities, and experience in Network Operations or Order Management environments. JOB RESPONSIBILITIES: Create, manage, and troubleshoot project-related tickets in the designated systems, ensuring timely milestone completion. Maintain and update relevant Monday.com boards for project tracking. Monitor project status updates, follow-up with stakeholders on delayed items and escalate issues to the Project Manager or Project Director as needed. Partner with internal Choice teams to foster cross-departmental coordination. Perform inventory analysis for projects using Excel or Power BI.
Develop and maintain metrics dashboards to track project performance, resource utilization, providing insights and data-driven recommendations. Partner with clients, vendors, and internal teams to review productivity-related processes and identify areas for increased efficiency and optimization. SKILLS/QUALIFICATIONS ~ Bachelor’s Degree required. ~3+ years of operational support experience or a related function. ~ Project Management Experience is preferred. ~ Experienced with Monday.com is a plus. ~ Advanced knowledge of Microsoft Office. ~ Ability to learn new technologies quickly. ~ Strong analytical and problem-solving abilities. ~ Excellent communication and follow-up skills. ~ Ability to work in a fast-paced, cross-functional environment.