Capgemini Engineering Mexico is seeking a Senior Production Support Lead to drive stability and quality for critical production applications. You will lead Incident and Problem Management end-to-end and act as a senior escalation point for service recovery, collaborating with general DevOps, Infrastructure, and Architecture teams.
You should have 10+ years in production/support roles, strong ITSM understanding, and experience in Agile/DevOps environments.
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📌 Global Production Support Lead — AI-Driven Ops & Reliability (Centro-Norte)
🏢 Capgemini Engineering
📍 Centro-Norte
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