About this Position
Plays a lead role managing the team, delivering technical service capabilities,demonstrating strong value through our technical expertise coordinating effortsfrom application center, analytical group and PD team, as well as otherinternal areas

What you´ll do

Lead the technical service team

Team Success in product recommendations, new product demonstrations, troubleshooting, customer assistance

Value proposition development

High level support for Key Accounts at critical MX customers as well as integral key accounts

Works with application equipment and technology development to provide innovative solutions to enhance customer adhesive related processes

Manages TCS workflow (including prioritization and reporting) to meet customer, internal and market needs expectations

Responsible for the success of technical training of Henkel team members (Sales, TCS, Marketing, etc.) including development of new/modified training

Responsible for customer technical training via appropriate formats: academies, webinars, at customer site, at Henkel facilities, white papers, etc.

Drives success of both Packaging and labeling projects

Drives Technical Service direction with regional Sales, Marketing, PD, Product Management leads and BD

To manage KPI results and drives innovation and continuous improvement

Facilitates expertise and personal skill development of direct reports through internal and external training, project opportunities, mentoring/coaching and any other relevant approaches





Complies with all Henkel and regulatory requirements for safety, legal and environmental areas

What makes you a good fit

Analytical, mechanical, organizational, troubleshooting, and problem-solving skills

Selling/Negotiation and Business/Industry Acumen skills

Teamwork building

Leverages Digital Tools (CRM, Excel, power point, word, PBI preferable, AI tools

Motivated, Takes Initiative, Willing to Change, High Learning Agility

Creative, Adaptable, Deals with Ambiguity, Drives Change & Innovation

Oral/written communication (English and/and Spanish preferent)

People Coaching and Development

Leadership & Strategy mindset

Some perks of joining Henkel

Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year

Diverse national and international growth opportunities

Global wellbeing standards with health and preventive care programs

Gender-neutral parental leave for a minimum of 8 weeks

Employee Share Plan with voluntary investment and Henkel matching shares

Flexible Benefits

Meal vouchers

Savings fund

Friday early finish

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

#J-18808-Ljbffr

📌 Application Engineer Supervisor (Toluca de Lerdo)
🏢 Henkel
📍 Toluca de Lerdo