Role: Lead SRE Engineer

Location: Guadalajara, Jalisco, Mexico

Experience: 6–10 years

Key Responsibilities

- Lead Site Reliability Engineering initiatives across enterprise production environments.
- Drive reliability, availability, scalability, and performance improvements.
- Lead P1/P2 incident response, RCA, and postmortems.
- Define and improve SLI, SLO, and Error Budget practices.
- Build and maintain observability, monitoring, dashboards, and alerts.
- Automate operational processes using Python/Bash and APIs.
- Manage Infrastructure as Code using Terraform.
- Support AWS cloud infrastructure, including Kubernetes/EKS, ECS/Fargate, Lambda, RDS/Aurora, SQS/SNS, and related services.
- Mentor SRE/DevOps engineers and collaborate with development, security, platform, and architecture teams.
- Contribute to AI-enabled reliability and AIOps initiatives.





Must-Have Experience

Observability / Monitoring – Mandatory

Hands-on experience with Datadog or an equivalent APM, logging, and monitoring platform, such as New Relic, Dynatrace, Grafana/Prometheus, Splunk, ELK/OpenSearch, CloudWatch, or AppDynamics.

Experience should include:

- APM
- Metrics and logs
- Distributed tracing
- Dashboards and monitoring
- Alerting
- Production troubleshooting

Alerting / Incident Management – Mandatory

Hands-on experience with PagerDuty or an equivalent alerting/paging platform, such as Opsgenie, ServiceNow, Splunk On-Call, xMatters, or Grafana Alerting.

Experience should include:

📌 Lead SRE Engineer (Guadalajara)
🏢 CLOUDSUFI
📍 Guadalajara