Concentrix Integral Delivery seeks a Senior Service Delivery Manager to own delivery results across accounts, aligning with client strategy and executive stakeholders. You will drive staffing decisions, financial planning, and cross-site coordination between US and LATAM teams.
The role requires 7–10+ years in service delivery, strong KPI/SLA governance, and excellent English communication. Leadership experience with multiple teams and complex engagements is essential.
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📌 Bilingual Senior Service Delivery Leader Remote (Ciudad de México)
🏢 Convergys
📍 Ciudad de México
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