We are seeking a Collections Supervisor to lead, coach, and support a team of professional collectors in a compliance-first, KPI-driven environment. This role is responsible for driving team performance, achieving liquidation targets, ensuring quality assurance standards are met, providing day-to-day operational leadership, and fostering a healthy, balanced, and productive work environment. Responsibilities Supervise the day-to-day work of the team including invoice processing, payments, collections, month end closing processes and account reconciliations under US-GAAP as applicable to the team led Help develop an environment and culture that supports the attraction and retention of quality talent Actively participates in the PMP,
developing SMART goals and objectives Responsible for balancing team workload and ensuring month-end deadlines and other KPI targets are met for the team Create appropriate backup structure and cross-training to ensure continuous service levels Build a culture of operational excellence and continuous improvement Work with stakeholders to ensure accurate and controlled financial statements for own domain. Maintain a functional and healthy relationship with site leadership, procurement, finance, and other stakeholders based on need of cooperation. Qualifications and skills University degree, preferably in Accounting, Finance, Economics or related subjects. 4+ years’ experience is required, (2+ years in a Shared Service center) Demonstrated ability to motivate and develop people Excellent verbal and written communication and negotiation skills in English Strong drive for action and proactivity in recognizing and resolving issues Confident user of MS Office (Excel, Word, Power Point) Ability to establish and maintain effective work relationships with stakeholders Ability to cope with and drive process changes Continuous improvement mindset (LEAN Six Sigma is an advantage) #J-18808-Ljbffr