- Provide advanced orthopedic product technical support to internal and external customers, Customer Care Associates, Sales Representatives and end-users via direct calls, Teams, faxes and email communications

- Provide orthopedic product technical assistance through emails and phone conversations

- Provide product recommendations for customers, end-users and field sales representatives

- Troubleshoot product questions and complex issues to provide resolution and improved customer service

- Handle and resolve complex customer issues and escalated customer calls

- Document and record all injury complaints within Agile

- Provide product education to new hired Customer Care Associates, existing Care team members and Enovis employees as needed

- Assist field sales representatives with cross references of competitor products

- Process casting orders for custom bracing

- Collaborate with Customer Care, Marketing, Engineering, Quality and Sales teams on new product launches, product updates, quality issues and general product information

Requirements

- Bachelor’s Degree in Kinesiology, Exercise Science, Athletic Training, Nursing or related field required

- Experience working with Orthopedic bracing preferred

- Minimum of 1 year of clinical experience

- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all levels

- Proficient in MS office suite (SharePoint, Excel, Word and PowerPoint)





- English advanced level: Excellent verbal and written communication skills

- Flexibility to work any shift between the hours of 5am – 5pm PST

- Responsive to urgent needs and demands

- Punctual, regular, and consistent attendance is required

- Exceptional customer service skills

Core Competencies

Demonstrates expertise in providing advanced orthopedic product technical support and education, with a strong focus on customer service and effective communication. Proficient in troubleshooting complex issues and collaborating with cross-functional teams to enhance product knowledge and customer satisfaction.

Highest-signal resume keywords

- Bachelor’s Degree In Kinesiology

- Orthopedic Bracing Experience

- Clinical Experience

- Exceptional Customer Service Skills

- Proficient In MS Office Suite

Hard Skills

- Technical Support

- Product Recommendations

- Troubleshooting

- Documentation

- Product Education

- Casting Orders Processing

Soft Skills

- Strong Communication Skills

- Interpersonal Skills

- Relationship Building

- Flexibility

- Responsiveness

Industry Keywords

- Orthopedic Products

- Customer Care

- Sales Support

- Product Launches

- Quality Issues

Tools & Technologies

- Agile

- MS Office Suite

- SharePoint

- Excel

- Word

- PowerPoint

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📌 Bracing and Support Product Specialist – Hybrid Shift (Tijuana)
🏢 Jobtailor
📍 Tijuana