The adecuado candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.ResponsibilitiesReproduce customer environment and run testsManage and address electronic tickets efficientlyLiaise between sales team, customer success team,



and customers to properly address customer problemsTroubleshoot and configure software and hardwareQualifications2+ years' of technical support experienceCustomer service orientedStrong written and verbal and troubleshooting skillsSeniority levelExecutiveEmployment typeFull-timeJob functionInformation TechnologyIndustriesComputer and Network SecurityReferrals increase your chances of interviewing at Scitum S.A. de C.V. by 2xGet notified about new Technical Support Engineer jobs in Mexico City, Mexico.Technical Support Engineer - Mexico City - HybridAzcapotzalco, Mexico City, Mexico MX$10,000 - MX$11,000 3 weeks ago#J-18808-Ljbffr

📌 Technical Support Engineer - Digital Marketing - Mexico (Remote) (Xico)
🏢 Truelogic
📍 Xico