Fulcrum Digital is a global AI-first enterprise transformation company with over 25 years of experience. We partner with enterprises across financial services, insurance, healthcare, retail, manufacturing, higher education, and logistics to move from AI experimentation to scalable business outcomes. Fulcrum Digital works with over 100 global clients, including Fortune 500 enterprises, combining deep industry expertise with capabilities in enterprise AI, digital engineering, cloud modernisation, platform integration, and generative AI.The RoleWe're looking for a hands-on Agile Delivery Manager to lead delivery across the full product lifecycle for a Digital App initiative, aligning Product, Engineering, Experience Design, Quality, Analytics, Architecture, Security, and other partner teams around clear outcomes. This is a fast-paced, matrixed environment where you'll provide lean governance across value streams and pods, manage cross-team dependencies and risks, strengthen release readiness, and create transparent, decision-ready reporting for leadership. The idóneo candidate combines strong Agile and program delivery expertise with practical, responsible experience using AI tools to improve planning, backlog quality, delivery insights, reporting, and continuous improvement, while keeping human judgment, data protection, and governance at the center of the work.What You'll DoLead end-to-end delivery planning and execution for Digital App initiatives across discovery, design, build, test, release, and post-launch stabilizationPartner with Product and Engineering leaders to translate roadmap priorities and customer needs into executable plans, healthy backlogs, milestones, and release commitmentsCoordinate execution across pods and external teams, actively managing cross-team dependencies, blockers, risks, assumptions, issues, and decisionsDrive release readiness by aligning scope, environments, quality signals, security requirements, operational readiness, communications, and decision follow-throughFacilitate value-stream planning, delivery reviews, dependency and risk discussions, retrospectives,



and other working sessions that improve alignment and outcomesCreate concise, decision-ready status reporting using trusted source data, and elevate material risks early with clear impact, options, owners, and recommended actionsMaintain delivery artifacts and work tracking in Jira and Confluence, including consistent hierarchy, workflow, milestones, dependencies, and outcome alignmentCoach teams and leaders on right-fit Agile, Lean, Scrum, Kanban, and scaled delivery practices without adding unnecessary process or ceremonyBuild an environment of trust, transparency, accountability, experimentation, and constructive problem solvingPartner with finance and leadership, as applicable, to support estimates, forecasts, resource planning, and budget visibility for assigned initiativesUse enterprise-approved AI tools to improve delivery activities such as backlog analysis, acceptance-criteria quality, planning preparation, dependency and risk identification, meeting synthesis, knowledge retrieval, and status reportingIdentify high-value opportunities to automate repetitive delivery work while preserving human review, accountability, and appropriate decision rightsValidate AI-generated outputs for accuracy, relevance, bias, confidentiality, and traceability before they are used in delivery decisions or stakeholder communicationsPromote responsible adoption of AI across the product delivery lifecycle in alignment with company security, privacy, data-handling, and governance requirementsMeasure practical benefits of AI-enabled delivery practices, such as reduced administrative effort, faster insight generation, improved artifact quality, earlier risk detection, or better decision supportCoach delivery partners on effective prompting, contextual grounding, validation,



and safe use of AI tools in day-to-day product deliveryRequirements8+ years of experience in software product delivery, program management, Agile delivery, or a related field, including at least 4 years leading complex cross-functional initiativesDemonstrated experience delivering consumer-facing mobile applications or digital app capabilities across iOS and/or Android ecosystemsHands-on experience coordinating multiple Agile teams or pods in a matrixed product and engineering environmentPractical experience using AI assistants, copilots, or AI-enabled delivery tools within the product delivery lifecycle, with examples of measurable workflow or decision-support improvementsAdvanced proficiency with Jira and Confluence, including work hierarchy, workflows, dashboards, roadmaps, dependency tracking, and delivery reportingStrong understanding of Scrum, Kanban, Lean, scaled delivery, backlog management, estimation, metrics, release planning, and continuous improvementExperience managing RAIDs, cross-team dependencies, executive escalations, and complex release or milestone plansExcellent facilitation, written communication, executive reporting, conflict resolution, and stakeholder management skillsAbility to lead distributed teams and collaborate across time zones and organizational boundariesBachelor's degree in Business, Information Technology, Computer Science, or a related field, or equivalent relevant experienceNice to HaveAgile certification such as CSM, A-CSM, CSP-SM, PMI-ACP, or equivalent demonstrated experienceProject or program management certification such as PMP or PgMPExperience with App Store and Google Play release processes, feature flags, phased rollouts, mobile analytics, crash monitoring, and production supportExperience with AI-enabled capabilities in Jira, Confluence, Microsoft 365 Copilot, GitHub Copilot, or comparable enterprise toolsExperience supporting portfolio governance, financial forecasting, vendor coordination, or contract delivery teamsExperience in travel, hospitality, ecommerce, or another high-volume consumer digital environmentAs per company policy / standard employee benefits.#J-18808-Ljbffr

📌 Technical Program Manager (Mexico) (Estado de México)
🏢 Fulcrum Digital
📍 Estado de México