Senior Accounts Receivable & Collections SpecialistType: Full-TimeRemoteLocation: Mexico City, Mexico City (Ciudad de México), MexicoCompensation CAD $30,000 - CAD $40,000 AnnuallyImportant Location RequirementThis is a remote position; however, candidates must be located in the same country, city, or region where the job is posted. The successful candidate must be available to attend a local office, meeting, training session, or company event if requested.Please only apply if you are based in the location listed on this job posting. Remote does not mean the position is open worldwide.The OpportunityThe Rothenbury Group is seeking an experienced Senior Accounts Receivable & Collections Specialist to oversee receivables and collection activity across a portfolio of Canadian businesses.This role combines full-cycle accounts receivable with direct responsibility for overdue account recovery. The person hired will manage customer billing, payment application, account reconciliation, collections follow-up, billing disputes, payment commitments, and cash-receipt forecasting across multiple companies and legal entities.We are looking for someone who can independently assess why an account remains unpaid and determine the appropriate next step. You must be able to distinguish between billing errors, internal delays, legitimate disputes, temporary financial difficulty, and customers who are avoiding payment.This is not a junior billing, payment-posting, or routine reminder role. It requires someone who can confidently manage difficult customer conversations, protect professional relationships, and remain accountable for collection results.Previous Experience Supporting Canadian Companies Is Required.Recruitment ProcessApplications are reviewed against the education, experience, technical knowledge, and communication requirements of the position.Candidates selected for screening will receive an email within one to two business days of applying with a link to complete a pre-recorded video interview.The interview will evaluate your Canadian-company experience, full-cycle AR knowledge, collections background, account-reconciliation ability, customer communication, judgment, systems proficiency, and readiness to independently manage overdue accounts.Candidates who meet the required standard may be invited to continue to a live interview.Core ResponsibilitiesReview billing information and issue accurate customer invoices and statementsApply incoming payments to the correct customer, invoice, account, and legal entityInvestigate and resolve unapplied cash, deductions, short payments, overpayments, credits, and refundsReconcile customer accounts and correct identified differencesMaintain accurate customer records, billing details, payment terms, collection notes, and supporting documentationMonitor current, 30-, 60-, and 90-day receivable balancesManage an assigned portfolio of current and overdue customer accountsConduct professional collection follow-up by telephone and emailPrioritize accounts based on balance size, age, payment history, dispute status, and likelihood of recoveryObtain and document payment commitments, promised dates, disputes,



and next stepsFollow up promptly when payment commitments are missedAssess and discuss payment arrangements within established company guidelinesInvestigate billing disputes and coordinate with internal departments to resolve legitimate issuesRequest payment of valid, undisputed balances while disputes are being reviewed where appropriateEscalate high-value, severely overdue, repeatedly broken, disputed, or high-risk accountsPrepare weekly and monthly collection forecastsReport expected receipts, uncertain payments, disputed balances, and accounts at riskSupport month-end close, AR reconciliations, aging reviews, and reportingMaintain complete account histories and collection documentationWork across multiple businesses, legal entities, departments, and customer portfoliosRecommend improvements to billing, payment application, collection follow-up, dispute resolution, and escalation proceduresFollow all approval limits and financial controlsEducation and Professional RequirementsBachelor’s degree in Accounting, Finance, Business Administration with an accounting concentration, or a closely related fieldA recognized professional accounting designation is considered an asset but is not mandatoryMinimum 4 years of directly relevant accounts receivable, collections, credit, billing, or accounting experienceCandidates with 4–7+ years of relevant experience are strongly preferredPrevious experience supporting Canadian companies is requiredDemonstrated full-cycle accounts receivable and active collections experienceExperience managing an assigned customer portfolioDirect experience conducting telephone and email collectionsExperience reviewing aging reports and managing delinquent balancesStrong customer-account reconciliation and discrepancy-resolution skillsExperience applying payments and resolving unapplied cashExperience handling billing disputes, deductions, short payments, credits, refunds, overpayments, and returned paymentsExperience documenting and monitoring customer payment commitmentsExperience assessing and negotiating payment arrangements within approved guidelinesExperience preparing collection forecasts, aging summaries, or expected cash-receipt reportsExperience supporting month-end accounting activitiesExperience working across multiple companies, legal entities, departments, or customer portfoliosStrong Microsoft Excel or Google Sheets capabilityExperience with QuickBooks Online or another established accounting or ERP platformAdvanced professional English, both written and spokenAbility to communicate firmly, respectfully, and professionally during difficult collection conversationsAbility to work full-time during Ontario business hoursReliable computer equipment, high-speed internet, headset, webcam, and a professional remote workspaceExperience in real estate,



property management, technology, staffing, maintenance, professional services, financial services, or another multi-company environment is considered beneficial.Who Will Succeed in This PositionYou are organized, persistent, analytical, and comfortable being accountable for both account accuracy and collection results.You do not simply send reminders and wait. You review the account history, investigate the reason for non-payment, resolve valid internal issues, obtain specific commitments, document the next action, and follow through consistently.You can remain professional without becoming passive. You communicate clear payment expectations while protecting important customer relationships.You also understand your authority boundaries and know when a settlement, fee waiver, write-off, service restriction, legal referral, or external collection action requires management approval.Performance ExpectationsIssue invoices and statements accurately and on scheduleApply payments promptly and correctlyMaintain accurate and reconciled customer balancesResolve unapplied cash and account discrepanciesMaintain consistent follow-up across overdue accountsDocument and monitor all payment commitmentsAddress broken promises promptlyResolve billing disputes efficientlyReduce balances exceeding 60 and 90 daysProduce reliable collection forecastsEscalate high-risk accounts before recovery becomes unlikelyMaintain complete and useful collection notesFollow all approval limits and financial controlsAvoid unauthorized discounts, settlements, refunds, waivers, or write-offsAuthority and Approval LimitsThe Senior Accounts Receivable & Collections Specialist may discuss payment timing and negotiate arrangements that remain within approved company guidelines.Management Authorization Is Required BeforeReducing or settling a valid account balanceWaiving material fees or interestWriting off amounts owedReferring an account to legal counselSending an account to an external collection agencySuspending servicesApproving payment arrangements outside established limitsCompensation and BonusThe Annual Base Compensation Range For This Position IsC$30,000–C$40,000The Role Also Offers Up ToC$4,800 annually in quarterly performance-based bonus potentialThe Maximum Quarterly Bonus Opportunity IsC$1,200Quarterly Performance May Be Evaluated Using Factors Such AsReduction in balances over 60 and 90 daysCollection results across assigned accountsPercentage of payment commitments received as promisedCollection forecast accuracySpeed and quality of billing-dispute resolutionAccuracy of payment application and customer reconciliationsQuality of collection notes and supporting documentationTimely escalation of high-risk accountsCompliance with approval limits and internal controlsProfessional quality of customer communicationFinal compensation will be determined based on the candidate’s accounts receivable and collections experience, previous work with Canadian companies, portfolio complexity, accounting-system proficiency, communication skills, and demonstrated ability to improve collection performance.#J-18808-Ljbffr

📌 Senior Accounts Receivable & Collections Specialist (Ciudad de México)
🏢 Rothenbury Group
📍 Ciudad de México