5 years of experience managing a team of 15 to 20
professionals and driving effective service desk operations. Fluent
English communication (B2-C1) with clear pronunciation and
professional vocabulary. Strong team management skills: motivating
staff, managing workloads, and applying corrective actions to
improve performance. Experience preparing and implementing
action/remediation plans. Ability to act as the primary client
escalation point: manage, de-escalate, and resolve escalations with
confidence. Solid Major Incident Management (MIM) knowledge and
experience following ITIL processes, including timely engagement of
the appropriate stakeholders. On site- saltillo Monterrey Advanced
english
📌 Service Desk Manager (Nuevo León)
🏢 Valce Talent Solutions
📍 Nuevo León
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