experiencia laboral: Sin experiencia

Job Details This position is part of the Employee Solutions Contact Center , with the primary focus of providing Tier 1 support to FedEx employees . This position combines elements of Payroll and HR expertise , requiring individuals to be proficient in these areas while servicing customers and ensuring a positive experience across multiple channels. Position Summary & Principal Duties Communication: Communicate clearly and effectively with customers. Inquiry Resolution: Respond to employee inquiries using call scripts or standard operating procedures and/or escalate more complex cases to the appropriate business area for resolution. Maintain Records: Maintain accurate and detailed records of customer interactions and transactions. Compliance: Act as a liaison between employees, Payroll, HR,



and other departments, ensuring data accuracy, timeliness, and compliance with service level agreements, applicable policies, laws, and regulations. Qualifications Education: High school diploma or equivalent. Experience: No experience required. Previous call center or customer service experience is a plus. Knowledge, Skills & Abilities — Considered a Plus Bilingual skills: Spanish / Portuguese / English. Strong verbal and written communication skills. Demonstrated ability to adapt to change and navigate multiple software applications simultaneously. Salary Base: 16, 900 Gross monthly + good pakage benefits

📌 Employee Solution Contact Center (Ciudad de México)
🏢 Fedex
📍 Ciudad de México