Bilingual HR Shared Services Benefits Compliance People Operations

We are looking for an experienced People Solutions Center Manager to lead HR Shared Services operations supporting employees and stakeholders across the United States and Canada.

This leadership role will be responsible for ensuring highquality service delivery, compliance, operational controls, process standardization, and continuous improvement across key HR processes.

Key Responsibilities
Lead endtoend HR Shared Services operations for the U.S. and Canada.
Manage and develop supervisors, specialists, and operational teams.
Oversee HR processes including Benefits Administration, Leave of Absence LOA, Accommodations, I9, Work Authorization, Background Checks, Unemployment Claims, and related HR operations.
Ensure compliance with applicable policies, regulations, internal controls, and audit requirements.
Monitor service performance, SLAs, quality, productivity, case accuracy, backlog, and employee experience.
Lead process improvement, automation, standardization, and transformation initiatives.
Maintain effective SOP governance, documentation, controls, and audit readiness.
Partner with HR, Payroll, Benefits, Legal, Finance, Employee Relations, Talent Acquisition, IT, and external vendors.
Use operational data and KPIs to identify risks, improve performance, and support business decisions.
Lead crossfunctional projects, process transitions, and organizational change initiatives.

Candidate Profile
We are looking for a strong operational leader with experience in HR Operations, HR Shared Services, People Operations,



Benefits, Compliance, or Employee Services, combined with strong business acumen and a continuous improvement mindset.

Requirements
Bachelors degree in Human Resources, Business Administration, Operations, or a related field.
68 years of progressive experience in HR Operations, HR Shared Services, People Operations, Benefits Administration, Leave Administration, Payroll Operations, Compliance Operations, or similar environments.
3 years of people leadership experience.
Experience managing complex operational processes and crossfunctional projects.
Strong background in process improvement, automation, service transitions, controls, audits, or compliance.
Strong project management, analytical, problemsolving, and stakeholder management skills.
Experience with HRIS, workflow, case management, or reporting systems.
Workday and ServiceNow experience is preferred.
Experience supporting U.S. and or Canadian HR processes is highly desirable.
Fluent English, written and spoken, is required.
Professional Spanish is required.

Key Competences
Strong leadership, operational excellence, strategic thinking, datadriven decision making, stakeholder management, adaptability, risk management, change leadership, and people development.
Bolsa de trabajo México ofrecemos puesto de Manager, People Solutions Center BPO para el sector de CallCenter Telemercadeo de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Manager, People Solutions Center BPO (Benito Juárez)
🏢 Importante Empresa Del Sector
📍 Benito Juárez