Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a general presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and Industrial Equipment.
In 2023, Critical Manufacturing expanded its footprint to Tijuana, Mexico.
Recognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.

What you will do:

Application Support – provide primary support by dealing with support requests
Continuous improvement of support procedures, tools and runtime environment
Interact with various internal Product teams to troubleshoot and resolve complex problems




Log and track issues ensuring the customer is kept aware of progress
Requirements
What you must have:
More than 2 years in application support
Great interpersonal and communication skills
Time management, organization and prioritization
Attention to detail – thorough in work carried out
Teamwork – working together to meet deadlines
Initiative – seeking continuous improvement and implementing best practice in technology environment
Self-motivated and creative in all aspects of your work
Excellent English skills – spoken and written

What we consider a plus, knowledge on:
Programming skills (C#, Typescript) are desirable. However, this is NOT a programming role but rather a software support role
Experience with SQL Server
Experience with scripting languages (ex: Powershell, Bash)

📌 MES Support Engineer (Tijuana)
🏢 Critical Manufacturing
📍 Tijuana