Customer Support Specialist - Mexico
Hybrid
Employment: Full-time

About Getmee Getmee is an Australian AI company delivering education and employability technology to help learners improve their English, communication, interview and employability skills.
Our technology is used by education, employment and workforce development organisations to provide personalized AI coaching and learning experiences at high scale. As we continue to grow our presence in Mexico and Latin America, we are looking for a Customer Support Specialist to join our team locally.

The role We are looking for a proactive and people-focused Customer Support Specialist based in either Mexico City or Mérida .
You will be responsible for making sure our customers are supported, technical issues are resolved within the agreend SLAs and learners get the best possible experience from our platform.
You will work closely with customers, understand their needs, help with onboarding and training, identify recurring issues and collaborate with our product and technical teams in Australia.
You will also play an important role in helping the team continuously improve the experience for our Spanish-speaking users.

Key responsibilities ● Provide friendly and responsive customer support in Spanish and English across email, chat, video calls and other support channels.
● Respond to customer questions, troubleshoot platform issues and ensure problems are followed through to resolution on ZenDesk.
● Support the onboarding of new customers, administrators, educators and users.




● Conduct online and face-to-face product demonstrations and training sessions when required.
● Monitor support requests and identify recurring issues, user feedback and opportunities for improvement.
● Create and maintain Spanish-language help resources, FAQs, guides and other customer-support materials.
● Support customer engagement, adoption and usage of the Getmee platform.
● Work closely with our Australian team across customer success, product, technology and operations.
● Provide feedback on Mexican customer and user needs to help improve our products and services.
● Assist with local customer meetings, workshops and events when required.

Previous experience in customer support, customer success, SaaS, EdTech or technology support .
● Excellent written and spoken Spanish .
● Good written and spoken English .
● Confidence communicating with customers through email, chat and video calls.
● Good technology skills and the ability to quickly learn new software platforms.
● What success looks like You'll help us ensure that customers and users in Mexico feel supported from the moment they start working with Getmee.

You'll join an Australian technology company using AI to create meaningful social and economic impact.
Build relationships with universities, education organisations and workforce partners.
● Have a direct influence on how we support and grow our customers in Mexico.
● Work in a versátil hybrid environment based in Mexico City or Mérida.

📌 Customer Support / Customer Service Representative **IMMEDIATE HIRE** (Ciudad de México)
🏢 Getmee
📍 Ciudad de México