Description We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and strive to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn. We pride ourselves on having great benefits and compensations, a fantastic work environment, adaptable schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and as an individual. We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us. At Enroute, we are looking for a
Technical Support Trainee
for 3 months project with potential extent to join a high-impact team responsible for designing, building, and evolving a customer-facing application. The Technical Support Engineer Trainee supports the monitoring, investigation, and resolution of technical issues reported by clients or internal teams. This role focuses on incident handling, hands-on troubleshooting, data analysis, pattern identification across cases, and timely escalation to the appropriate teams. The trainee works closely with senior support engineers and operations teams to ensure issues are accurately diagnosed, documented, and resolved.
Requirements • Bachelor's degree in Software Development, Computer Science, or related field




Strong understanding of software fundamentals (programming concepts, APIs, data flow)
Basic knowledge of at least one programming or scripting language (e.g., Python, JavaScript)
Ability to analyze technical problems in a structured, methodical way
Comfortable working with logs, dashboards, and technical tools
Clear written communication for technical documentation and ticket updates
Attention to detail and strong follow-through
Willingness to learn support workflows, escalation paths, and SLA-driven work
Nice to Have
Internship, academic projects, or labs involving debugging or system analysis
Familiarity with ticketing systems (Jira, ServiceNow, Zendesk, etc.)
Exposure to monitoring tools, databases, or cloud environments
Basic understanding of incident management or support processes
Skills
JavaScript HTML CSS Web Development AdTech is a plus
Benefits Monetary compensation Year-end Bonus IMSS, AFORE, INFONAVIT Major Medical Expenses Insurance Life Insurance Funeral Expenses Coverage TDU Membership MediAccess Health Check-Up Subsidy Preferential rates for car insurance Vacations Official Mexican Holidays Life Happens Days Bereavement Leave Civil Marriage Leave English Classes Certifications Educational Agreements (Talisis, U-ERRE, UNID, TecMilenio, Tec de Monterrey, UDEM, SPIS) Corporate Agreements & Discounts (Sorteos Tec, Envia Flores, TopGolf) Taquitos Rewards Birthday Bonus Work-from-home Bonus Laptop Policy

📌 Technical Support Trainee (3 Months Project - Potential Extent) (Xico)
🏢 En Route
📍 Xico