Your responsibilities

Actividades clave: * Procesar las quejas de calidad notificadas por cliente, incluida su documentación.

- Iniciar y coordinar la evaluación de quejas de calidad hasta su cierre.
- Analizar y evaluar los resultados, investigar la causa raíz de las quejas y presentar las soluciones y liderar proactivamente al resto de equipos involucrados.
- Lograr la máxima satisfacción del cliente a través de la comunicación oportuna y el uso correcto de las herramientas de trabajo tales como herramientas de calidad y herramientas informáticas.
- Monitoreo a los portales de cliente para asegurar seguimiento a los KPIs de cliente.
- Monitoreo , control y aseguramiento dentro de objetivo para los cargos generamos por reclamos 0Km , Garantías por cliente ( rework / warranty).
- Coordinar junto con sistemas de gestión de calidad, las auditorias de cliente. (MSA, Process requalification, MPA).
- Participar en planeación avanzada de proyectos asegurando los requisitos de cliente aplicables.
- Asegurar revisión, notificación y posterior implementación según aplique de cambios en portales de cliente a planta al menos 1 vez por semana.

Your profile

- Estudios: Ingeniería Industrial, Mecatrónica, Mecánica o similar
- Experiencia: 2 años en posición similar Automotriz
- Conocimientos:

- Componentes mecatrónicos y electrónicos,
- Procesos de ensamblaje de manufactura
- Portales de cliente de preferencia OEM (BMW,FORD, STELLANTIS, Mercedes Benz, GM, Tesla)
- IATF y Core tools
- Requerimientos específicos de Cliente
- Análisis de problemas (8D, A3)
- Herramientas de calidad (Ishikawa, 5 whys, 7 diamantes, Pareto etc..)
- GD&T; intermedio
- Conocimiento en durabilidad/pruebas funcionales
- Programas de cómputo:

- SAP
- Office
- QS-Stat (Minitab)
- Idioma: Inglés conversacional B2
- Habilidades

- Comunicación efectiva
- Trabajo en equipo
- Organización y seguimiento
- Trabajo sobre objetivos / sentido de urgencia

Your benefits

Lo más significativo para nosotros es su seguridad, por eso trabajará en un lugar seguro.

- Prestaciones superiores a las legales.
- Desarrollo y crecimiento profesional.
- Transporte
- Seguro de vida

Contact

Reclutamiento y Selección

Thyssenkrupp Presta de México

Parque Industrial Mercatus, Boulevard thyssenkrupp 2, Primer Barrio, 74160 Huejotzingo, Pue. www.thyssenkrupp.com

Important to us

Health and Wellness

Health & Safety





Highest health & safety standards and a wide range of health promotion and healthcare activities.

Highest health & safety standards and a wide range of health promotion and healthcare activities.

Pension and Retirement

Pension

We have various financial models to give you individual support.

We have various financial models to give you individual support.

Collaboration and Teamwork

Collaboration

Collegiality is of huge importance - we treat everyone with respect and appreciation.

Collegiality is of huge importance - we treat everyone with respect and appreciation.

Professional Development

Development

Training and education programs to help you develop professionally and personally.

Training and education programs to help you develop professionally and personally.

Compensation and Salary

Compensation & benefits

Fair working conditions and competitive pay are an important basis for us.

Fair working conditions and competitive pay are an important basis for us.

Diversity and Inclusion

Diversity

We promote an open and tolerant work culture.

We promote an open and tolerant work culture.

Work-Life Balance

Work-Life Balance

Work-Life Balance: we guarantee regular working hours to support work-life balance.

Work-Life Balance: we guarantee regular working hours to support work-life balance.

Creative and Innovation

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.

We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and Time Off

Vacation and paid time off

Vacation and paid time off: Paid vacation, sick leave and personal days.

Vacation and paid time off: Paid vacation, sick leave and personal days.

Sustainability and Environment

Sustainability

We act with responsibility and environmental awareness. We support sociopolitical initiatives and focus on resource efficiency.

We act with responsibility and environmental awareness.



We support sociopolitical initiatives and focus on resource efficiency.

Onboarding and Training

Onboarding

Onboarding: individual and personal support to help you get started in your new job.

Onboarding: individual and personal support to help you get started in your new job. svg]:px-3 -left-8" data-slot="carousel-previous" disabled="" type="button">Arrow leftPrevious slidesvg]:px-3 -right-8" data-slot="carousel-next" disabled="" type="button">Arrow RightNext slide

Health and Wellness

Health & Safety

Highest health & safety standards and a wide range of health promotion and healthcare activities.

Pension and Retirement

Pension

We have various financial models to give you individual support.

Collaboration and Teamwork

Collaboration

Collegiality is of huge importance - we treat everyone with respect and appreciation.

Professional Development

Development

Training and education programs to help you develop professionally and personally.

Compensation and Salary

Compensation & benefits

Fair working conditions and competitive pay are an important basis for us.

Diversity and Inclusion

Diversity

We promote an open and tolerant work culture.

Work-Life Balance

Work-Life Balance

Work-Life Balance: we guarantee regular working hours to support work-life balance.

Creative and Innovation

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and Time Off

Vacation and paid time off

Vacation and paid time off: Paid vacation, sick leave and personal days.

Sustainability and Environment

Sustainability

We act with responsibility and environmental awareness. We support sociopolitical initiatives and focus on resource efficiency.

Onboarding and Training

Onboarding

Onboarding: individual and personal support to help you get started in your new job.

We value diversity

Thyssenkrupp Presta de México es una empresa con igualdad de oportunidades y con una política de no discriminación. Sí tu perfil cumple con los requerimientos del puesto envía tu postulación por este medio.

Company

thyssenkrupp Presta de México es única en el grupo pues ya cuenta con 3 unidades de negocio: Columna de Dirección, Forja en Frío, Steering Gear. Somos un gran equipo y estaríamos encantados de tenerte como parte de nosotros!

📌 CTA Engineer (Huejotzingo)
🏢 Thyssenkrupp
📍 Huejotzingo