In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:
- To apply credit notes for returns of parts or equipment by Retails and / or wholesalers through an RMA or credit note.
- To coordinate with warehouse for urgent delivery to customers with LFP orders.
- To check in SAP the existence of the codes of spare parts, in case that the spare part no exists ask to apply price.
- To elaborate billings requested by credit.
- To provide information to customers of number of parts, substitutions and models.
- To give daily tracking orders through SAP to release orders manually held.
- Follow up Backorders to inform the CSA and / or Wholesaler of the date of delivery of the order.
- For the sale of heads LFP, requests the coordinator validate the image of the serial number for approval,
in case of rejected inform to the customer.
- Sale employees: capture request, authorization application when necessary, and application equipment or consumable to warehouse.
- Sales of extended warranties: confirms in SAP that the equipment is under warranty, requests credit VoBo, request payment cash when client have no credit.
- Prepares month-end reports of the sale of spare parts
Minimum Experience Requirements
B - Requires some specialist or admin experience (2- 5 years)
Education
C - Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program).
Travel
Travel- None
📌 Spare Parts Rep (Ciudad de México)
🏢 Epson
📍 Ciudad de México
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