Wipro Limited is seeking a Service Desk Analyst to be the first point of contact for B2B users, resolving end-user issues in line with Service Desk objectives. You will respond to queries via calls, portal, emails, and chats, document tickets, and ensure adherence to TAT/SLA with proper escalation when required.
This role emphasizes strong customer service, logging and tracking of issues, and contributing to process improvements, with opportunities to learn client applications and internal
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📌 Service Desk Analyst II - Client IT Support (Centro)
🏢 Wipro Technologies
📍 Centro
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