DescriptionReceivables Support Representative – Collections & Billing | RemotePosition Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleAt Pavago, one of our clients is hiring a Receivables Support Representative to support accounts receivable, collections, billing investigations, and customer account resolution.This is a hands-on role for someone who is persistent, detail-oriented, and comfortable managing a high volume of customer calls, emails, billing cases, and payment follow-ups.You'll work directly with customers to resolve past-due balances, invoice discrepancies, payment issues, and account setup concerns, while maintaining accurate records in Salesforce and coordinating with internal teams to reach resolution.This is not a passive collections role.
You'll be expected to take ownership, follow up consistently, and balance protecting company revenue with providing a professional customer experience.What You'll OwnAccounts Receivable & CollectionsConduct outbound collections calls and email follow-ups on past-due accountsSecure payments, payment commitments, and account resolutionsMaintain consistent follow-up until outstanding issues are resolvedTrack payment commitments, customer responses, and account activityIdentify opportunities to enroll eligible customers in auto-payHelp reduce delinquency and aging accounts through proactive outreachBilling Investigation & Salesforce Case ManagementInvestigate billing disputes, invoice discrepancies, and account setup issuesIdentify root causes of invoicing problems and coordinate necessary correctionsOpen, manage, update, and close cases in SalesforceMaintain detailed records of customer interactions, resolutions,



and next stepsConfirm customer understanding and satisfaction before closing casesEscalate complex issues when needed while maintaining ownership of follow-throughCustomer Communication & CoordinationCommunicate confidently and professionally with customers by phone and emailProvide proactive updates on billing investigations, payments, and account statusCoordinate with billing, operations, installation, and service teams to resolve issuesHelp prevent unnecessary escalations through timely communication and follow-upMaintain a customer-first approach while protecting company revenueDocumentation & Process ImprovementMaintain accurate, complete, and audit-ready Salesforce recordsIdentify recurring billing and collections issuesSupport SOP creation and workflow documentationSurface recurring trends and potential solutions during team reviewsContribute to improvements in collections efficiency and billing accuracyWhat Makes You a Great FitYou are persistent and comfortable following up until an issue is resolvedYou balance urgency with professionalism and empathyYou are highly organized and disciplined with documentationYou proactively investigate problems rather than waiting for directionYou communicate clearly with customers and cross-functional teamsYou thrive in structured, fast-paced, and execution-focused environmentsRequired Experience & SkillsExperience in accounts receivable, collections, billing support,



or customer account managementExperience handling high-volume customer communication by phone and emailExperience with Salesforce or a similar CRM/case management systemStrong attention to detail and organizational skillsStrong written and verbal English communication skillsAbility to independently investigate billing and payment issuesAbility to manage multiple accounts, priorities, and follow-up workflows simultaneouslyPreferred ExperienceExperience in a structured accounts receivable or collections environmentBackground supporting service, operations, or installation-based businessesExperience improving auto-pay adoption or reducing delinquencyFamiliarity with root-cause analysis and operational process improvementExperience creating SOPs or documenting recurring workflowsWhat a Typical Day Looks LikeYour day will center around collections execution, billing investigations, and customer follow-through.
You may:Make outbound collections calls and send payment follow-upsInvestigate invoice discrepancies and account setup issuesOpen, manage, and update Salesforce casesCoordinate internally to remove billing obstaclesTrack payment commitments and customer responsesHelp eligible customers enroll in auto-payDocument customer interactions and resolutionsIdentify recurring issues and recommend process improvementsIn short: you'll help ensure invoices are paid, billing issues are resolved quickly, and customers remain informed throughout the process.Key Metrics for SuccessSuccess in this role will be measured through:Daily collections activity and follow-up completionCollections secured and payment commitments obtainedReduction in aging balances and delinquencyAuto-pay conversionBilling case resolution accuracy and speedSalesforce documentation accuracy and completenessReduction in long-open receivables casesTimeliness of customer and internal communicationReduction in avoidable escalationsInterview ProcessInitial Screening CallOne-Way Video Interview via Spark HireVideo Interview with Pavago RecruiterClient InterviewOffer & Onboarding

📌 Receivables Support Representative (México)
🏢 Pavago
📍 México