DescriptionProperty Operations Coordinator (Buildium, PropertyMeld, Bilingual English/Spanish) – Remote | U.S. HoursPosition Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleAt Pavago, one of our clients is hiring a Property Operations Coordinator to support day-to-day property management operations, tenant communication, maintenance coordination, and vendor management across multiple markets.This is a high-execution, hands-on operations role where you'll serve as a key point of contact for tenants, property owners, and vendors while ensuring maintenance requests, work orders, property tasks, and documentation stay organized and on track.If you're bilingual in English and Spanish, have hands-on experience with Buildium and PropertyMeld, and thrive in fast-paced property management environments, this role is a strong fit.What You'll OwnTenant, Owner & Vendor CommunicationServe as a primary point of contact for:TenantsProperty ownersVendors and contractorsYou'll:Handle inbound phone calls and emailsCommunicate professionally in both English and SpanishRespond to questions and requests promptlyProvide updates on maintenance and operational issuesEscalate urgent or complex matters to the appropriate stakeholdersMaintain clear records of important communicationsMaintenance & Work Order ManagementManage maintenance requests from intake through resolution using:BuildiumPropertyMeldYou'll:Receive and document maintenance requestsTriage issues based on urgencyCreate and assign work ordersDispatch appropriate vendorsCoordinate scheduling and property accessTrack work order progressFollow up with vendors and tenantsEnsure issues are properly documented and completedVendor CoordinationCoordinate with maintenance vendors and service providers across multiple properties.You'll:Schedule repairs and service appointmentsConfirm vendor availabilityCoordinate access with tenantsTrack outstanding workFollow up until completionEscalate delays or unresolved issuesMaintain accurate vendor and maintenance recordsProperty Operations SupportSupport recurring day-to-day property management activities,



including:Creating and assigning operational tasksCoordinating property inspectionsScheduling showings and property accessPreparing and sending late noticesSupporting violation noticesAssisting with lease renewal communicationsCoordinating move-ins and move-outsKeeping property records and systems updatedSystems & DocumentationMaintain accurate information across property management systems.You'll:Update Buildium and PropertyMeld consistentlyMaintain tenant, property, vendor, and maintenance recordsDocument communications and completed actionsFollow established Standard Operating Procedures (SOPs)Maintain organized, audit-ready documentationEnsure operational tasks are properly tracked through completionProcess ImprovementHelp identify opportunities to make property operations more efficient.You'll:Identify recurring operational issuesFlag workflow gapsRecommend process improvementsHelp standardize recurring tasksImprove follow-up and documentation processesReduce avoidable errors and escalationsWhat Makes You a Strong FitYou:Are fluent in English and SpanishHave hands-on experience with Buildium and PropertyMeldCommunicate confidently over phone and emailFollow up consistently until issues are resolvedStay organized while managing multiple requests simultaneouslyRemain calm when dealing with urgent tenant or maintenance issuesHave strong attention to detailTake ownership rather than waiting for constant directionThrive in structured, fast-moving operational environmentsRequired Experience & Skills2+ years of experience in property management, property operations, customer service, or a related roleHands-on experience with:Buildium — requiredPropertyMeld — requiredFluent English and Spanish, both written and spokenExperience handling tenant, owner, or customer communicationStrong phone and email communication skillsAbility to manage high volumes of:CallsEmailsTasksMaintenance requestsWork ordersStrong organizational and multitasking abilitiesHigh attention to detail and documentation accuracyAbility to work remotely during U.S. business hoursNice to HaveExperience supporting residential property portfoliosExperience working across multiple property marketsVendor coordination experienceMaintenance management experienceFamiliarity with U.S. property management workflowsExperience coordinating inspections, move-ins,



and move-outsExperience working with distributed or remote property management teamsTools & TechnologyBuildiumPropertyMeldProperty management platformsPhone and email communication systemsRemote collaboration toolsWhat a Typical Day Looks LikeYou might:Review new tenant inquiries and maintenance requestsAnswer calls and emails in English and SpanishTriage maintenance issues and create work ordersDispatch vendors and coordinate property accessFollow up on outstanding repairsUpdate Buildium and PropertyMeld with progress notesCoordinate inspections, showings, or move-ins/move-outsPrepare notices and operational communicationsEscalate urgent property issuesVerify completed tasks and maintain accurate documentationIn short: You keep tenants, vendors, owners, maintenance requests, and property operations organized and moving forward without anything falling through the cracks.Key Metrics for SuccessFast and professional response timesTimely resolution of maintenance requestsWork order completion and follow-throughAccurate Buildium and PropertyMeld recordsStrong vendor coordinationTenant and owner communication qualityReduced operational errors and escalationsAccurate and complete property documentationConsistent adherence to SOPsWhy This Role Stands OutHigh ownership across day-to-day property operationsDirect impact on tenant and owner experienceHands-on exposure to multi-market property managementOpportunity to improve operational workflows and systemsFully remote work environmentClear opportunity to grow into:Senior Property Operations CoordinatorAssistant Property ManagerProperty ManagerProperty Operations ManagerInterview ProcessInitial Phone ScreenSpark Hire Intro VideoVideo Interview with Pavago RecruiterClient InterviewOffer & OnboardingApply NowIf you:Are fluent in English and SpanishHave hands-on Buildium and PropertyMeld experienceThrive on communication, organization, and follow-throughUnderstand property maintenance and operational workflowsCan manage multiple moving priorities without dropping detailsThis is a strong opportunity to take ownership of property operations and help keep a growing portfolio running smoothly.
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📌 Property Operations Coordinator (México)
🏢 Pavago
📍 México