In online casino and sports betting, every interaction carries real money and real emotion, a delayed withdrawal, a confusing bonus, a question about a bet that just landed.
As a Customer Service Representative, you're often the first, and most memorable, voice a player hears when something isn't going right.
This isn't about reading from a script, it's about understanding what the player actually needs, solving problems in real time, and making sure every player feels confident and taken care of, so their trust in the platform stays strong through exceptional service.We're looking for dedicated, empathetic, and enthusiastic professionals with strong communication skills and a genuine passion for helping people, especially in moments that matter to them.What You'll DoBe the first point of contact for players across email and live chat, responding promptly and resolving questions about deposits, withdrawals, bonuses, and gameplayProvide accurate, real-time guidance on our products, promotions, and account issuesTroubleshoot and resolve problems on the spot, aiming to leave every player in a better place than before they reached outDocument every interaction carefully to build a clear,



accurate record in our systemsCollaborate with the team to spot patterns and help improve the overall player experienceFollow company procedures and compliance requirements while still making every interaction feel personal, not scriptedWhat You BringExperience providing customer support, ideally in a fast-paced environment (preferred, not required)A genuine client-first mindset, real empathy, and excellent verbal and written communication skillsStrong professional English, spoken and written, interviews and daily work for this role are conducted in EnglishComfortable working with computer systems and accurate data entryWhy Join UsPlay a direct role in shaping how people experience real-money gaming and sports betting, every conversation you have can turn a frustrated player into a loyal oneBe part of a team that treats customer experience as a real priority, not an afterthoughtGrow your career with a fast-growing entertainment and technology company.Location: Monterrey, MX (Onsite)Schedule: 40 hours per week, 5 working days and 2 days off on a rotating basis, on one of these shifts:#J-*****-Ljbffr

📌 Customer Support Representative (Monterrey)
🏢 NextGen Ventures
📍 Monterrey