DescriptionA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a general team, united by our desire to connect diverse people with common values for boldr impact.
LET'S START WITH OUR VALUESMeaningful connections start with AUTHENTICITYWe do our best work by being CURIOUSWe grow by remaining DYNAMICOur success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of great partnerships we'll always find EMPATHYWHAT IS YOUR ROLEAs a Sr.
Customer Advocate, you will be responsible for tasks including, but not limited to responding to customer inquiries and providing solutions to any issues customers are experiencing.
Being on call to support customers outside of normal business hours.
You will also be expected to work closely with the operations staff/ managers for scheduling service visits and dispatching service technicians to customer sites for maintenance and repairsWHY DO WE WANT YOUWe are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose.
We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.WHAT WILL YOU DOAnswer incoming customer calls regarding product issues, service questions,
and general client concernsResponsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every callerUpdate customer information in the customer service database (Zendesk) during and after each callWork with the management team to stay updated on product knowledge and be informed of any changes in company policiesImpact the company's bottom line by solving problems and turning frustrated clients into happy and repeat customersRequirementsWHAT WE'LL LIKE ABOUT YOU YOU ARE...Curious and authentic, just like us!
#beboldr An analytical and critical thinker, with an eye for even the most minute of detailsPassionate about client satisfactionExceptional written and verbal communication skills (English) Ability to multitaskAbility to effectively prioritize workloadAbility to teamwork, as well as the ability to work independentlyWell organizedYOU HAVE.
..1-2 years of customer service preferredEfficient knowledge of MS OfficeMust be available to work occasional nights, holidays and weekendsMust have ability to use and manage customer service ticketing system/ software (Zendesk)Aptitude to quickly learn and navigate new technology, systems, and applications.The ability to accept feedback gracefully and with an open mind.Intermediate understanding of common Customer Experience best practices.Customer orientation and ability to adapt/respond to different types of characters.