sustaining operations engineer

join canonical as a sustaining operations engineer and work in a fast‑paced engineering environment in linux‑based software‑defined infrastructure. Covering all layers of the stack – bare metal, virtualization (kvm), containerization (docker & lxc/lxd), storage (ceph, linux filesystems), networking (ovs, ovn, core networking), openstack, kubernetes, and open‑source applications running on top of them.

location: globally remote.

responsibilities

- resolve complex customer problems related to ubuntu, openstack, ceph and/or kubernetes.
- maintain close relationships with canonical’s field, support and product engineering teams.
- participate in upstream communities, debug issues, propose workarounds and liaise with software engineers on producing patches.
- demonstrate good judgment in technical methods and techniques.
- prioritize work and manage time effectively against priorities.
- participate in team activities to improve processes, tools, and documentation.
- maintain clear, technical and concise communications.
- participate in a regular weekend working rotation.
- provide subject‑matter expertise as the final point of escalation on operational issues.
- work from home and travel internationally up to 10% of work time for team meetings, events and conferences.

qualifications

- professional experience troubleshooting advanced linux issues.
- background in computer science, stem or similar.
- exceptionally strong experience with either linux, lxd, openstack, ceph or kubernetes.
- strong debugging experience with python, go, c or c++ on linux.
- ability to troubleshoot with gdb, pdb, tcpdump or other tools.




- familiarity with git source‑code repositories and branches.
- exceptional academic track record from high school and preferably university.
- willingness to travel up to 4 times a year for internal events.

additional skills that you might also bring

- you love technology and working with brilliant people.
- you are curious, versátil, articulate, and accountable.
- you value soft skills and are passionate, enterprising, thoughtful, and self‑motivated.
- you have interest in, and experience with most of the following:
ubuntu linux (kernel or userspace), kubernetes, openstack, ceph, qemu/kvm, lxc/lxd, python, go, c, postgresql, mongodb, debian packaging, distributed systems.

benefits

- distributed work environment with twice‑yearly team sprints in person – we’ve been working remotely since 2004!
- personal learning and development budget of usd 2,000 per year.
- annual compensation review.
- recognition rewards.
- annual holiday leave.
- maternity and paternity leave.
- employee assistance programme.
- opportunity to travel to new locations to meet colleagues from your team and others.
- priority pass for travel and travel upgrades for long‑haul company events.

canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

seniority level: mid‑senior level. Employment type: full‑time. Job function: engineering and information technology. Industries: software development.

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📌 Sustaining operations engineer (México)
🏢 Canonical
📍 México