we are looking for bilingual (english/spanish) customer support agents to join our team. In this role, you will assist patients through multiple communication channels, providing a high level of service and ensuring a smooth and positive experience.
key responsibilities
- handle inbound and outbound communications via calls, emails, texts, and web chat
- schedule patient appointments accurately and efficiently
- provide clear pre- and post-appointment instructions
- support clinic operations by addressing patient inquiries and concerns
- maintain professionalism and empathy in all interactions
- manage multiple tasks and systems simultaneously
requirements
- fluent in english and spanish (written and spoken)
- strong customer service and communication skills
- ability to multitask in a fast-paced environment
- tech-savvy and comfortable using multiple platforms
- detail-oriented with strong organizational skills
- wired internet connection is required (must-have)
note: the company will provide computer equipment to your home; however, having a wired internet connection is mandatory.