Bilingual Customer Care Executive

Job Summary

The Customer Care Executive is the main and strategic point of contact for Auxein's customers in Mexico and Latin America (hospitals, distributors and healthcare professionals), as well as the direct link with the international commercial and corporate teams. His goal is to ensure an exceptional customer experience by managing the order cycle from start to finish, resolving operational incidents in an agile manner and ensuring the regulatory and quality compliance demanded by the medical device industry.

Requirements

Bachelor's degree completed in Administration, International Business, Commercial Relations or similar.

Fluent conversational English (Essential) the interviews will be in english

Minimum 3 years of experience in Customer Service

Medical Device Industry Expertise

Knowledge

Power BI

Excel

Aspel SAE

Commercial ERP

Main Responsibilities and Activities

Order Management (End-to-End): Process purchase orders, quotes, invoicing and shipment tracking, ensuring accuracy and delivery times.

Bilingual Support: Attend queries, requirements and escalations from local customers, and maintain daily communication in English with Auxein's General Management, international logistics providers and supply chain teams.

Logistics and Commercial Coordination: Work hand in hand with the sales,



warehouse and logistics teams to ensure inventory availability and timely delivery of orders.

1. Resolution of Complaints and Claims (PQRs): Document, investigate and resolve complaints or returns efficiently, complying with quality standards and local regulations (COFEPRIS).

B2B Account Management: Build and maintain strong, long-term relationships with key distributors, providing proactive updates on the status of their accounts and orders.

Data Control: Keep customer databases, price lists and files up to date.

Key Competencies

High Attention to Detail: Ability to handle multiple complex SKUs and accuracy in data capture.

Sense of Urgency and Problem Solving: Mental agility to handle situations under pressure, such as emergency dispatches for scheduled surgeries.

Assertive Communication: Ability to convey complex information in a clear way, both to annoyed customers and international managers.

Customer Orientation: Authentic vocation for service, empathy and focus on building trust relationships.

Adaptability: Flexibility to work in a dynamic, multicultural and constantly growing environment.

We offer

$23,000 pesos net per month

Pantry vouchers

Law Benefits

100% IMSS

Restaurant vouchers

Monday to Friday

100% presential

📌 Customer Care Executive (Cuauhtémoc)
🏢 Auxein México
📍 Cuauhtémoc