Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a general presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and Industrial Equipment.In 2023, Critical Manufacturing expanded its footprint to Tijuana, Mexico.Recognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.What you will do:Application Support – provide primary support by dealing with support requestsContinuous improvement of support procedures,



tools and runtime environmentInteract with various internal Product teams to troubleshoot and resolve complex problemsLog and track issues ensuring the customer is kept aware of progressRequirementsWhat you must have:More than 2 years in application supportGreat interpersonal and communication skillsTime management, organization and prioritizationAttention to detail – thorough in work carried outTeamwork – working together to meet deadlinesInitiative – seeking continuous improvement and implementing best practice in technology environmentSelf-motivated and creative in all aspects of your workExcellent English skills – spoken and writtenWhat we consider a plus, knowledge on:Programming skills (C#, Typescript) are desirable. However, this is NOT a programming role but rather a software support roleExperience with SQL ServerExperience with scripting languages (ex: Powershell, Bash)

📌 MES Support Engineer (México)
🏢 Critical Manufacturing
📍 México