Location: (Mexico City / Monterrey, Mexico)Work Model: (Hybrid / On-site / Remote)Employment Type: Full-timeSchedule: Monday to FridayAbout the RoleImpact Advisors Mexico is seeking an Epic Willow Associate to support medication management workflows and healthcare technology solutions for U.S.-based healthcare organizations.Epic Willow supports medication management processes within healthcare organizations, including medication information, pharmacy-related workflows, and collaboration between clinical and pharmacy teams.This role is designed for a healthcare or pharmacy professional who is interested in developing specialized expertise in Epic and healthcare IT consulting.Epic experience or certification is not required to apply.What You'll DoSupport medication management workflows and application requests.Assist with the configuration and maintenance of medication-related information, including medication names, dosages, and presentations.Manage application tickets, documentation, and system updates.Provide application support to physicians, nurses, pharmacy teams, and other healthcare stakeholders.Investigate and troubleshoot application and workflow issues.Validate application changes and support accuracy and compliance requirements.Collaborate with clinical, pharmacy, operational,



and technical teams.Support testing and validation of application changes.Maintain application documentation and support materials.Participate in knowledge-sharing and continuous improvement activities.Support healthcare technology initiatives for U.S.-based healthcare organizations.What You'll BringRequired Qualifications1-3 years of relevant professional experience in healthcare, pharmacy, healthcare IT, or a related environment.Professional working proficiency in English, with the ability to communicate effectively in written and spoken English.Experience with ticketing, application support, or case management systems.Understanding of medication management workflows.Knowledge of healthcare compliance requirements.Strong analytical and research skills.Strong attention to detail and commitment to data accuracy.Clear and professional communication skills.Ability to collaborate effectively with clinical, operational, and technical stakeholders.Proactive, adaptable, and continuous-learning mindset.Preferred QualificationsEpic experience or certification.Epic Willow experience.Experience with pharmacy information systems.Experience supporting medication management applications or workflows.Healthcare technology or consulting experience.Experience working with clinical or pharmacy teams.Epic Development OpportunityEpic experience or certification is not required to apply.Employees in this role may have opportunities to develop Epic application expertise and pursue Epic certification based on applicable role requirements,



business needs, eligibility, and Epic processes.Key SkillsPharmacy operationsTicket and incident managementApplication testing and validationRequirements analysisStakeholder communicationContinuous learningProfessional English proficiencyWhat We OfferAdditional BenefitsMXN $4,000 monthly grocery vouchers5 additional paid vacation days before completing the first yearPaid training and continuous mentorshipStatutory Benefits15 days of Aguinaldo12 days of paid vacation plus vacation premiumPaid public holidaysWhy Impact Advisors Mexico?
Impact Advisors Mexico supports U.S.-based healthcare organizations through specialized healthcare IT, consulting, and operational expertise.This role offers the opportunity to:Work with U.S.-based healthcare organizations.Develop specialized expertise in Epic and healthcare technology.Apply healthcare or pharmacy knowledge in a technology-focused environment.Collaborate with clinical, pharmacy, operational, and technical professionals.Develop consulting and stakeholder-management capabilities.Participate in healthcare technology initiatives and continuous improvement activities.About Impact Advisors MexicoImpact Advisors Mexico is part of the Impact Advisors network and supports healthcare organizations through specialized healthcare IT, consulting, and operational expertise.Our teams collaborate with U.S.-based healthcare organizations and technology professionals to support solutions that improve clinical and operational workflows.
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📌 Clinical Application Analyst - Willow (Monterrey)
🏢 Impact Advisors Mexico
📍 Monterrey