We are looking for a detail-oriented, caring, and reliable bilingual professional to join our remote patient support team.
This is a fully remote, full-time position open to candidates based in Mexico.
What You Will Do
- Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
- Schedule patient appointments and manage changes or cancellations
- Provide patients with clear pre-appointment and post-appointment instructions
- Follow up with patients as needed to ensure they have the information they need
- Support clinic operations with coordination and administrative tasks
- Maintain accurate records of all patient interactions
- Handle multiple communication channels at the same time while keeping a calm, professional tone throughout
Contract & Compensation
- $5.50 USD per hour
- Paid weekly in arrears
- Independent contractor position
Important Information
- This is a fully remote opportunity
- Candidates must be fluent in English and Spanish
- Applications and resumes must be submitted in English
- Only candidates based in Mexico will be considered for this posting
- We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset,
and a stable, wired internet connection.
Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our process includes:
- Resume and Pre-Screen Questionnaire Review
- One-Way Video Interview
- Live Interview
- Final Interview
What We’re Looking For
- Full professional fluency in both English and Spanish, written and spoken
- At least 1 year of experience in customer service, patient support, or a similar client-facing role
- Proven experience working in a fully remote role
- Strong written communication skills with attention to grammar and clarity
- Comfortable learning and navigating multiple software tools and platforms
- A stable internet connection and a dedicated, quiet home workspace
- Strong organizational skills and the ability to manage multiple tasks at once
- A patient, empathetic, and professional communication style at all times
- Currently residing in Mexico
- CRM experience
- Appointment scheduling experience
- Inbound and outbound phone calls, email, text messages, and web chat experience