About the Role

We’re looking for a Bilingual Customer Experience Coordinator who can take ownership of customer requests from initial contact through follow-up and resolution.

This is not a traditional scripted call center position. You’ll work with U.S. customers, navigate multiple systems, coordinate service activities, document cases accurately, and determine the appropriate next steps based on established processes.

The role supports a U.S. home improvement company, so you’ll also learn about products and service processes involving windows, doors, roofing, siding, gutters, and bath/shower products.

What You’ll Do

- Handle inbound and outbound communication with U.S. customers.
- Coordinate and confirm service appointments.
- Manage customer requests and follow up through resolution.
- Maintain accurate customer and service information across multiple systems.
- Prepare and maintain service documentation and records.
- Coordinate with service technicians, sales representatives, and internal teams.
- Review customer situations and determine the appropriate next step.
- Resolve routine customer concerns and escalate complex cases when needed.
- Accurately document customer interactions, actions, and pending follow-ups.
- Learn and apply product, warranty, installation, and service processes.
- Meet established quality, compliance, and customer experience standards.

What We’re Looking For
- Advanced English




- At least 1 year of experience in customer service, service coordination, technical support, account management, administrative support, or another process-driven customer-facing role.
- Strong spoken and written English.
- Excellent attention to detail and organizational skills.
- Strong problem-solving and critical-thinking skills.
- Comfortable learning and navigating multiple computer systems.
- Ability to multitask while maintaining accuracy.
- Strong follow-through, accountability, and ownership.
- Ability to remain professional when handling complex or frustrated customers.
- Previous experience in home improvement, construction, warranty/service operations, property services, or manufacturing is a plus, but not required.

What Makes Someone Successful in This Role? You don’t need to know everything about home improvement on day one. We’re looking for someone who learns quickly, asks the right questions, follows through, and takes ownership.

The strongest candidates will be comfortable handling more than just calls. You should be able to understand a customer’s situation, navigate systems, document accurately, coordinate the next steps, and follow the case through completion. This reflects the ownership, system proficiency, problem-solving, and technical-learning requirements in the proposed profile.

Job Type: Full-time

Pay: From $6,000.00 per week

Work Location: In person

📌 Customer Experience Coordinator (Proyecto Rio Sonora Hermosillo XXI)
🏢 Listentrust
📍 Proyecto Rio Sonora Hermosillo XXI