About the Role

1836 Real Estate and Property Management is seeking a Customer Service Representative to support our leasing and property management operations. This is a remote position based in Aguascalientes, Mexico, ideal for someone with strong customer service instincts, excellent English communication skills, and a proactive, independent working style. You'll be the first point of contact for prospective tenants, current residents, and realtors — helping guide people through the leasing process from first inquiry to signed application.

Hours

Monday – Friday, 8:00 AM – 4:30 PM Central Time (includes a 30-minute lunch break)

What You'll Do

- Answer inbound calls regarding lease inquiries and follow up on lease leads (e.g., checking in with prospects after a property showing to gauge interest and encourage applications)
- Proactively follow up on leads who haven't responded, confirming continued interest and availability of the property
- Help prospective tenants troubleshoot lockbox access and resolve issues that come up during the showing or leasing process
- Enter and maintain accurate prospect and tenant contact information in our database
- Respond to realtor emails regarding property details and availability
- Handle general inbound calls covering lease terms, application status, pet policy, balances due,



and similar questions
- Assign support tickets to the appropriate team member within our database system

What We're Looking For

- Fluent English speaker with excellent written and verbal communication skills
- Prior customer service experience required
- Friendly, approachable demeanor across phone, text, and email
- Self-starter who can work independently while following established procedures and processes
- Tech-savvy and comfortable learning new systems; strong team player
- Must reside in Aguascalientes, Mexico; ability to travel to the US is a plus
- Reliable, solid internet connection required
- Must provide your own computer, mouse, and keyboard (1836 provides access to a web-based phone system)

What to Expect All new hires complete a 90-day trial period to evaluate fit for the role. After that, quarterly performance reviews assess job performance alongside alignment with 1836's core values: Integrity, Guidance, Innovation, Excellence Driven, and Personal Connection.

Sueldo: $155.00 la hora

Horas previstas: 40.0 por semana

Incentivos

- Aumentos salariales
- Vacaciones adicionales o permisos con goce de sueldo

Lugar de trabajo: remoto híbrido en Aguascalientes, Ags.

📌 Customer Service Representative (Aguascalientes)
🏢 1836 Realty u0026 Property Management
📍 Aguascalientes