Descripción de la empresa Descripción del empleo About the Role As a Digital Experience Manager, your main focus will be to manage interaction with customer support; Guide E-com Leads based on executional plan; and Optimize overall digital performance based on QCP and Global guidelines. This on-site role reports into our Commercial Manager and is based out of Mexico Support Office. A Day in the Life Working at H&M; means no two days are ever the same, but a typical day will include the following responsibilities:

- Digital commercial customer planning
- Translate QCP into daily site activity plan across customer groups, including content publishing (e.g., start page, navigation)
- Optimize overall digital performance based on QCP and Global guidelines
- Digital experience optimization
- Secure full funnel optimization of the holistic digital customer experience on .com and app
- Plan analysis of sales performance, web analytics, user behavior and A/B testing to generate hypothesis and identify actions to improve digital sales, profit, brand perception, customer lifetime value, etc.
- Review results and conclusions of tests and actions, and share learnings with Sales Market teams and Global functions to continually optimize digital experience, customer journey, and inform General development roadmap
- Continually monitor and optimize delivery, payment & return options and fees to drive overall digital profit growth
- Drive implementation of post-purchase strategies, new capabilities and roll-outs
- Manage interaction with customer support




- Raise incidents with Global / Business Tech
- Collaboration
- Plan digital execution together with Commercial Manager and Commercial Lead General Information
- Guide E-com Leads based on executional plan
- Leverage Commercial Business Analyst for analysis and testing Requisitos Who You Are:
- Bachelor’s degree in Business, Marketing, Economics, or related field
- Deep understanding of digital channel and commercial implications
- Leadership capabilities including effective communication skills, the ability to influence, and the drive to see through opportunities
- Strong analytical, planning, and communication skills
- Excellent communication skills, fluent in English
- 3–4+ years’ experience in eCommerce, preferably in fashion
- Experience within ecommerce with understanding of the total digital ecosystem and its synergies
- Experience leading cross-functional collaboration and influencing without formal authority - Advanced proficiency in both English and Spanish. Información adicional Why You’ll Love Working at H&M; - We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
- We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
- You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
- You’ll be able to express your personal style with our employee discount at H&M;, & Other Stories, and COS.

📌 Digital Experience Manager (San Miguel Topilejo)
🏢 H
📍 San Miguel Topilejo